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sales & refund policy

Thanks for shopping at ANT HIVE. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re using the online store or dealing with our customer support.

 

As with any shopping experience, there are terms and conditions that apply to transactions at ANT HIVE. The main thing to remember is that by placing an order, you agree to the terms set forth below along with ANT HIVE’s Privacy Policy (Opens in a new window) and Terms & Conditions (Opens in a new window).

 

Standard Return Policy

We fundamentally believe you will be pleased with the products you purchase from ANT HIVE. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

 

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

 

  • Any products exceeding the 14 day return period are not entitled for a return & refund.

  • The following products are not eligible for return: Dismantled nests/foraging areas, cut tubing, e-Gift Cards.

  • Should you wish to return ten or more of the same product, you must declare it on the return order form.

  • Any items that have the security seal broken are not entitled for a return & refund. 

  • For complete details on how to return a product purchased at the ANT HIVE shop please visit the Returns & Refunds (Opens in a new window) page.

 

Limited Edition Hexad Nest Returns

Hexad Nests that are apart of the "Limited Edition" range may only be returned if it’s in its original, undamaged and unmarked condition after passing inspection. Depending on your original form of tender, PayPal, debit/credit card you will be issued a refund within 10 business days provided the returned item is in its original condition. 

 

Additional Product Terms 

The purchase and use of ANT HIVE products are subject to additional terms and conditions found on the terms & conditions page.

 

Making modifications to any nest violates the return & refund policy & you will not be entitled for a return & refund. software license agreement. Should you be unable to use your nests due to an unauthorized modification, its repair will not be covered under the warranty.

 

Pricing and Price Reductions/Corrections

ANT HIVE reserves the right to change prices for products displayed on the ANT HIVE shop at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the Payment & Pricing (Opens in a new window) page. In the event you have been charged more than the posted price on the ANT HIVE shop, please contact us using the contact page.

 

Should ANT HIVE reduce its price on any ANT HIVE-branded product within 14 calendar days from the date you receive your product, feel free to contact us using the contact page to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact ANT HIVE within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

 

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in the currency selected. If you are paying for your order with an international MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

 

Order Acceptance/Confirmation

ANT HIVE may, in its sole discretion, refuse or cancel any order and limit order quantity. ANT HIVE may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify ANT HIVE's acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. ANT HIVE reserves the right at any time after receiving your order to accept or decline your order for any reason. If ANT HIVE cancels an order after you have already been billed, ANT HIVE will refund the billed amount.

 

Shipping & Delivery

Please review the Shipping Policy (Opens in a new window) page to learn about how and when you will receive the products you purchased from the ANT HIVE shop. Since the actual delivery of your order can be impacted by many events beyond ANT HIVE's control, once it leaves our workshop, ANT HIVE cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As ANT HIVE takes care of the dispatch of the products you purchase on the ANT HIVE shop, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our workshop. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact ANT HIVE to resolve. 

 

Consumers Only

The ANT HIVE shop sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

 

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, ANT HIVE may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. ANT HIVE reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when ANT HIVE confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, ANT HIVE will cancel the order and refund your purchase price in full.