top of page

returns & refunds

 

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from ANT HIVE:

  • You have 14 calendar days to return an item from the date you received it.

  • Only items that have been purchased directly from anthiveshop.com can be returned to ANT HIVE. ANT HIVE products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

  • Please ensure that the item you're returning is repackaged with all the original contents: nests (fully assembled), syringes, plugs, tubing & documentation that were included when you received it.

There are some items, however, that are ineligible for return, including:

  • Nests that have been dismantled 

  • Clear tubing that has been cut

  • ANT HIVE e-Gift Cards

 

How to Return an Item

Ship your item back to ANT HIVE

To return an item to ANT HIVE, firstly head over to return form page. Here you will be required to fill in details regarding your order. After the form has been filled in & completed, you will receive an email in 3 - 5 business days confirming your return submission & you will be provided with a return label & instructions.

 

Refunds

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  • If you paid via PayPal, the funds will be returned to your connected account. 

  • Refunds on products purchased from ANT HIVE using an ANT HIVE e-Gift Cards (or previous generations of ANT HIVE gift cards) will be issued to you as an ANT HIVE e-Gift Card by email.

If Items ordered online from ANT HIVE arrive damaged or incorrect, please use our contact page to submit an order enquiry.

 

Additional Information

For more information, please read the ANT HIVE Sales and Refunds Policy.